Studio Policies and Client Expectations
- Our cancellation policy requires that you notify us 12 hours in advance for classes and 24 hours in advance for private and semi-privates sessions. You can cancel a class online, or you can call or email the studio. If you do not cancel before this window, you will automatically be charged for the class or session.
- Please note that if someone on the waitlist gets your spot, you will still be charged for any late cancellation. Sorry, no exceptions.
- Our class packages do expire, but we give you a lot of time to ‘use ‘em or lose ‘em’. Many studios have a short expiration window; ours is a generous six months. Please let us know as soon as possible if you need to adjust your package due to medical reasons, upcoming travel or another matter. We will do our best to accommodate your needs and can discuss an extension.
- We kindly ask that all cell phones and wearable tech are turned off or put on silent mode during classes and privates, in respect of the rest of the class and the instructor. If you are on call for work or if you have a sick child, we will make an exception for the duration of your class.
- In consideration of your teachers, fellow class members, and the security of the studio, please arrive on time.
- All classes are 50 minutes long to allow time for class changeover and taking any last minute payments.
- Prices, classes and instructors are subject to change without notice. Please check our website for the most current schedule.
- CIRKL Pilates reserves the right to cancel sessions/classes without 24 hour notice due to instructor illness or unforeseen circumstances.
- We are sorry, but we are not able to offer refunds on purchases.
- Out of respect for others with sensitivities to scent, please refrain from wearing strong perfumes and/or other scented products.
- Please notify your teacher of any current injuries or health concerns prior to taking a class. Each Client must complete a health form and waiver prior to taking classes at CIRKL Pilates.
- For Mat, MELT and OFC Classes: Clients must pre-pay to hold their spot for each 6-week session. If you have to miss a class within the 6-week session, make up classes can be scheduled subject to availability.
- We can NOT allow class deductions due to illness, vacation, etc.
